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MUZO EMERALD HOUSE
How It Works

A sourcing process built to feel personal, transparent and efficient.

From the moment you tell us about your project to the day your emeralds arrive, every step is designed so you know exactly what happens next.

  1. Jewelry designer at her desk with sketches, tools and a laptop, beginning a new project

    Start Your Project

    Tell us what you are creating and the emerald specifications you need.

  2. Gloved hand holding a natural emerald over jewelry design sketches

    Complete the Emerald Project Specification

    Define shape, carat weight per emerald, color, clarity, selection type and required units. Not sure where to start? The Emerald Selection Guide walks through each choice.

    View the Emerald Selection Guide
  3. Jeweler examining a stone through a loupe, surrounded by gemstones and rings

    We Review Your Requirements

    Our team reviews your project and confirms any details required to begin the sourcing process. In most cases, this includes a short call to the phone or WhatsApp number from your specification to resolve any open questions.

  4. Several cut Colombian emeralds gathered on natural rock

    We Source Your Emeralds

    We review our available inventory and activate our sourcing network when additional options are required.

  5. A pear-shaped emerald held with tweezers against a black background, presented for review

    Review Your Selection

    Walk through your curated proposal together on a video call — photos, videos and full details for each selected emerald.

  6. A smiling client portrait against a dark background, satisfied after approving her emerald order

    Approve and Receive Your Order

    Confirm your approval, and we prepare your emeralds for secure international dispatch.

Before You Start

What to have ready before completing your specification.

You do not need every detail finalized — the Emerald Selection Guide can help you fill in the gaps. Having the following ready simply speeds up the first review.

  • What you are creating — a ring, earrings, a pendant, or a broader collection.
  • The emerald specifications you already know: shape, approximate size, color and clarity preferences.
  • Whether you need a single stone, a matching pair or trio, or a production lot.
  • Any sketch or reference image, if your project is based on a specific design.
Gemologist carefully examining a stone under light
After You Submit

What happens once we receive your project.

We confirm the details

Our team reviews your Emerald Project Specification and follows up on anything that needs clarifying before sourcing begins.

We check available inventory

Many requirements can be met directly from our curated inventory, which shortens the time to your first proposal.

We activate our sourcing network

When a project calls for something we do not currently have on hand, we reach out across our Colombian sourcing network to find it.

Close-up detail of a natural emerald showing internal texture
Your Selection

How your proposal is presented, and how approval works.

Once a selection is ready, we walk through it together on a video call — photographs, video and relevant details for each stone, organized against the requirements from your specification.

You approve only the stones that meet your project, and your order is confirmed once you sign off.

When Stones Aren't On Hand

What happens when the right emerald isn't immediately available.

  • We tell you directly rather than substituting a lower-quality stone without discussion.
  • We give you a realistic timeframe for sourcing the closest match to your specification.
  • We present alternatives, when they exist, so your project can keep moving if timing matters.
Secure Delivery

How your order reaches you.

Once your selection is approved, your order is prepared for secure international delivery, with tracking and insurance coordinated for the value of your shipment.

We confirm delivery details directly with you before your order ships, so there are no surprises at your end.

Ready to see the process in motion?